Terms and conditions

GENERAL TERMS AND CONDITIONS FOR THE PURCHASE AND SALE OF GOODS THROUGH THE E-COMMERCE WEBSITE

General terms and conditions of the distance purchase and sale contracts within the meaning of the Consumer Protection Act between Chaos by Chris – Annina 2 EOOD with UIC: 205746073, registered in the city of Plovdiv. Plovdiv, sq. Tsar Kaloyan 17, phone number: 0888515182, email address: sales@chaosbychris.com, hereinafter referred to as SUPPLIER, on the one hand, and on the other hand – the person who has agreed to these General Terms and Conditions, hereinafter referred to as USER, in connection with the ordering and purchase of the goods offered through the Chaos by Chris online store

Art.1. The Provider provides the User with the opportunity, subject to compliance with and compliance with these General Terms and Conditions, to purchase the goods offered in the online store www.chaosbychris.com.

Art.2. The Provider shall publish on www.chaosbychris.com

a description of the main characteristics and image of each product, according to the information specified by the manufacturer;
the sale price, VAT included, as well as a tariff for the value of postal, courier or transport costs not included in the price of the goods related to their delivery;
information about the methods of payment, delivery and performance of the contract;
the right of the User and the conditions and manner of exercising it to withdraw from the contract and the conditions under which the goods may be returned, except for the cases under the Consumer Protection Act;
the period for which the offer and price made remain in force;
the minimum duration of the contract – in the case of contracts for permanent or periodic supply of goods or services;
any other information that the Provider is obliged to provide, according to Bulgarian law, to the User in a timely manner before purchasing the goods from the User.

Art.3. In order to obtain the right to make valid requests for the purchase of the goods offered in www.chaosbychris.com , the User must fill in the electronic registration form located at the Internet address: www.chaosbychris.com When filling in the electronic registration form, the User is obliged to provide the required and correct data, as well as to update them within seven days of their change. The User guarantees that the data provided in the registration process are true, complete and accurate and in case of changes to the latter, he will update them in a timely manner. In the event that a User provides incorrect data or changes in the term under the previous paragraph are not reflected, the Provider has the right to terminate the contract by immediately and without notice the maintenance and access of the User to his account. Before making the statement, the User is free to correct the information entered by him in the registration form.

Art.4. With the act of registration, the User expresses “online” consent to these General Terms and Conditions, whereby he/she is considered bound by their clauses. From the moment the User is bound by the provisions of these General Terms and Conditions, the User has the opportunity to make valid requests for the purchase of the goods offered through www.chaosbychris.com

Art.4.1. With the act of registration, the User agrees to receive the advertising Bulletin of the online store www.chaosbychris.com
In case the User does not wish to receive the Advertising Newsletter, he/she must explicitly inform the Provider by sending his/her request by e-mail sales@chaosbychris.com

Art.5. The User gets access to the form for submitting orders for the purchase of the offered goods after entering a valid username and password in the relevant places on the Website and pressing the virtual button “LOGIN”. The submission and execution of an order is carried out by sequentially performing the following actions: determining the type and size of the goods and confirming the type and size of the goods by pressing a virtual button “Buy” marked opposite the respective goods, followed by determining the quantity of the goods and the method of payment and confirming the order by pressing a virtual button “To the basket”, marked immediately below the virtual buttons for the quantity of the goods and the method of payment thereof. chaosbychris.com notifies the User of the order made at the email address specified during registration. A representative of the store takes actions to contact the User in order to specify the delivery time of the requested goods. If an incomplete, incorrect or incorrect address and/or phone number is indicated when submitting the order, it is considered invalid and the Supplier is not obliged to fulfill it. The request shall take effect between the parties from the moment of confirmation of the validity of the request by the contact Representative of the online store www. chaosbychris.com and the User who has submitted and made the specific request, preceded by confirmation by a Representative of the online store of the availability of the goods ordered for purchase.

Art.6. All prices are in Bulgarian leva, VAT included. The prices of the individual goods are for the respective number and do not include delivery costs.

Art.7. The price under Art. 6 and the delivery costs may be paid only by cash on delivery, as the User undertakes to pay the sale price of the goods purchased by him/her and the courier services not included in this price, related to its delivery.

Art.8. The goods requested for purchase are delivered with appropriate packaging according to their type of packaging and transport to the delivery address specified by the User within a sufficient period of time agreed between a Representative of the Chaos by Chris online store and the User.

Art.9. The goods shall be handed over to the delivery address of the User or to a third party representative of the User, who accepts and confirms the receipt of the same on behalf of the User. Upon delivery of the goods, the User or the third party representative of the User shall sign the accompanying documents serving as confirmation of the delivery of the goods. In case the User is not found within the delivery time at the address specified by him/her or access and conditions for the delivery of the goods are not provided within this period, the Supplier shall be released from its obligation to deliver the requested goods. The User may confirm his/her desire to receive the goods even after the expiration of the delivery period in which he/she was not found at the address, bearing all delivery costs. In this case, a new delivery period begins from the moment of confirmation under the previous sentence.

Art.10. The Supplier undertakes: to transfer to the User the factual authority of the purchased goods after the receipt by the Supplier or his representative of the purchase price of the specific goods; to deliver the goods requested for purchase on time; to take due care for the fulfillment of its obligations.

Art.11. The supplier has the right to:
– to place electronic links to other Internet pages and resources for the sale of goods and provision of services by third parties, including electronic links pointing to other websites and in the user profile; – to send to the User newsletters, for the receipt of which the User has subscribed; – to collect and use information about its users when they register, which may include name, surname, surname, address, profession, gender, age group, telephone, e-mail address for correspondence and any other information that is provided during registration and any other information that is entered or provided when requesting, receiving or using the services provided by the Provider, participating in promotions, raffles and competitions, filling in questionnaires, questionnaires, forms, etc., and the Provider will use the same in compliance with the Personal Data Protection Act.

Art.12. The provider:

takes care that the information in the store is always kept true and up-to-date, but does not guarantee the reliability and completeness of the same;
Paysera is not responsible for failure to provide access to the store, as well as for non-processing or untimely processing of purchase orders, in the event of circumstances beyond its control – cases of force majeure, accidental events, problems on the global Internet;
does not guarantee that access to the store will be uninterrupted, timely, secure and error-free, insofar as this is beyond its capabilities, control and will;
insofar as it does not have the ability to change, control or otherwise affect the quality and suitability for use of the goods requested by the User, is not responsible for their compliance with the applicable regulatory requirements and their qualities;
Paysera shall not be liable for damages caused to the software, hardware or telecommunications facilities, or for loss of data resulting from materials or resources sought, loaded or used in any way through it;
insofar as it does not have the objective opportunity and obligation and does not control the Internet pages and resources made available through the electronic links placed in the store and in the user profile;
Paysera is not responsible for the unlawful nature of the content and materials located on these Websites and resources;
Paysera shall not be liable for damages and lost profits resulting from the use, access or unreliability of these materials and content;
does not have the obligation and objective ability to control the way the User uses the store.

Art.13. The user undertakes:

indicate an accurate and valid telephone number, delivery address and e-mail address for correspondence;
to pay the price of the goods requested by him;
pay the delivery costs, except in cases where the delivery costs remain at the expense of the Supplier;
to receive the goods;
take all care and take reasonable measures to protect their password;
not to disclose his/her password and answer to the secret question to third parties and to immediately notify the Provider in case of unauthorized access to his/her user profile, as well as in the event of the likelihood of such;
in view of the specifics of the Internet protocols and the security of the password data, to terminate the session during which he/she is logged in to his/her user profile by pressing the virtual “exit” button;
not to submit fictitious or invalid requests or other false information. The User is fully responsible for the protection of his password, as well as for all actions performed by him or by a third party through its use.

Art.14. The user has the right to:

online access to the Provider, in compliance with the terms and requirements for access, except in the event of circumstances beyond the control of the Provider – cases of force majeure, random events, problems in the global Internet network;
access and correction of their personal data online;
to refuse to receive the goods requested for purchase by him/her in compliance with the legal requirements /the Obligations and Contracts Act, the Consumer Protection Act/;
to receive in full the amounts paid by him/her, in cases of unduly paid;

Art.15. The user undertakes:

to comply with the terms and conditions for filing claims and making requests for replacement of requested goods, terms and conditions published on the e-commerce website www.chaosbychris.com and declares that it is considered bound by these terms and conditions
to comply with the Bulgarian legislation, these General Terms and Conditions, Internet ethics, the rules of morality and good relations
not to infringe on other people’s property or property rights, including intellectual property rights;
to immediately notify the Provider of any case of a committed or discovered violation when using the store;
not to interfere with the proper operation of the system, including, but not limited to, not to thwart the identification procedure of another user, not to make access outside the one provided to him, not to prevent other users from using the store;
not to extract by technical means or by technical means information resources or parts of information resources belonging to the databases located in the store and thus not to create its own database in electronic or other form;
not to impersonate another person or representative of a legal entity or group of people whom he/she is not authorized to represent, or otherwise mislead third parties as to his/her identity or belonging to a particular group of persons;
not to commit malicious actions within the meaning of these General Terms and Conditions.

In case of non-compliance with the obligations, the Provider has the right to immediately and without prior warning to suspend the access of the User and third parties to his user profile, as well as the right to compensation for all damages suffered and lost profits, which are a direct and immediate consequence of the User’s failure to fulfill the obligations under the previous paragraph. In these cases, the Provider has the right to refer the matter to the competent state authorities to establish the relevant violation.

Art.16. Upon termination of the contract, the Provider shall take actions to deactivate the user profile and delete the password for access to it.

Art.17. The user can request the deletion of his/her account at any time. In this case, the deletion is carried out only after the fulfillment of all validly submitted requests and the corresponding payment of the due price and delivery costs.

Art.18. The contract between the parties shall also be terminated upon the occurrence of any of the following circumstances: suspension of activity by the Supplier; termination of the maintenance of the store; with a one-week notice to the other party in case of non-fulfillment of its obligations under the contract or in other cases provided for by law.

Art.19. The User is obliged to compensate the Provider and all third parties for all damages and lost profits, including for any costs and paid attorneys’ fees, paid compensations, office expenses incurred as a result of claims filed by third parties in connection with non-fulfillment of the User’s obligations under this contract, violation of the Bulgarian legislation, applicable foreign laws, these General Terms and Conditions, good morals and/or Internet ethics. The User is also obliged to compensate the Provider for all damages caused by third parties to whom he has provided his password when using the same.

Art.20. The parties declare that in the event that there is invalidity of certain parts of these General Terms and Conditions, this will not entail the invalidity of these General Terms and Conditions, and the individual invalid clauses will be considered to be replaced by mandatory rules of law.

Art.21. All disputes between the parties shall be resolved in a spirit of understanding and goodwill. In the event that no agreement is reached, all unresolved disputes arising out of or relating to the contract between the parties, including disputes arising from or relating to its interpretation, invalidity, performance or termination, as well as disputes over filling gaps in the contract or its adaptation to newly arisen circumstances, will be resolved in court by the competent court in the city of Plovdiv.

Art.22. The written form is considered complied with by sending an e-mail, pressing an electronic button on a page with content to be filled in by the User or ticking in a box on the Provider’s website and the like, insofar as the statement is technically recorded in a way that makes it possible to be reproduced.

For the purposes of these General Terms and Conditions, the following terms and expressions used in these General Terms and Conditions shall have the following meaning:

“Website/site” is a separate place in the global Internet network, accessible through its unified address (URL) using the HTTP, HTTPS or other standardized protocol and containing files, programs, text, sound, picture, image or other materials and resources.

“Website” is a constituent and separate part of a website. www.chaosbychris.com is an e-commerce website – for the sale of goods at a distance, which are delivered after their explicit request by the User.

“User” is a natural person who has reached the age of 18 or a legal entity that is registered in the Republic of Bulgaria and has agreed to these General Terms and Conditions.

“User Profile” is a separate part of the site containing information about the User, provided by the User during registration and stored by www.chaosbychris.com, and access to the User Profile is carried out by entering a username and password. The User Profile allows the User to view and edit the data entered during registration, the entries in the address book, to have access to information about all their requests for the purchase of goods from the e-commerce store www.chaosbychris.com to change their access password, to subscribe, to cancel the subscription, to receive an information bulletin, etc.

“User name” is a unique code of letters and/or numbers chosen by the User (his/her current e-mail address), through which he/she is individualized in www.chaosbychris.com

“Password” is a set of characters chosen by the User, which, together with the username, individualizes the user name and provides him with the opportunity to make valid requests for the purchase of the goods and services offered in www.chaosbychris.com.

A newsletter is a regularly distributed publication on topics that may be of interest to the subscriber to receive the publication.

“Packaging” are containers and any other devices or materials that are capable of performing the function of containing and storing various goods offered directly to the User.

“Sale price” is the final price per piece or for a certain quantity of goods or services, including value added tax and any additional taxes and fees.

“Accidental event” is a circumstance of an extraordinary nature unforeseen at the time of the conclusion of the contract, which makes its performance objectively impossible.

“Electronic link” is a link indicated in a particular Internet page, which allows automated referencing to another Internet page, information resource or site through standardized protocols.

“Information System/System” means any separate device or set of interconnected or similar devices which, in the execution of a particular program, provides, or one of the elements of which provides, automatic data processing.

“IP address” is a unique identification number associated with a computer, website or resource of the User, in a way that allows them to be localized on the global Internet network.

“Commercial communications” are advertising or other communications presenting, directly or indirectly, the goods, services or reputation of a person engaged in commercial or craft activities or exercising a regulated profession.

“Malicious actions” are actions or omissions that violate Internet ethics or cause damage to persons connected to the Internet or associated networks, sending unsolicited mail (unsolicited commercial messages, spam, junk mail), flooding channels (flood), gaining access to resources with other people’s rights and passwords, using flaws in systems for their own benefit or obtaining information (hack), committing actions that can be qualified as industrial espionage or sabotage, damaging or destroying systems or information arrays (crack), sending “Trojan horses” or causing the installation of viruses or remote control systems, disrupting the normal operation of other users of the Internet and associated networks, committing any actions that may qualify as a crime or administrative violation under Bulgarian legislation or under other applicable law.

Payment by debit/credit card via virtual POS from UniCredit Bulbank AD

Types of cards that are accepted: debit, credit and business cards Visa, V Pay, Visa Electron, Mastеrcard, B-card, Maestro, Diners Club International
Transactions are carried out through the security programs MasterCard Identity check and VISA Secure.
We do not store data about the bank cards used to pay through the site.
If it is necessary to return an amount paid by bank card, the amount is refunded to the card with which the payment was made.

USE OF COOKIES

Chaos by Chris actively uses so-called Cookies to collect data from its visitors. We need this information in order to improve the services we offer and to analyze statistics from the behavior of our users using our Online Store. In this way, we can significantly improve our work and the quality of the services and products we offer.

Upon your first visit to our Online Store, you have the opportunity to agree or refuse the use of Cookies on your browser. To agree, please click on the “I Agree” button in the pop-up field. You can opt out by clicking the “Cancel” button or in the management of your account.

GDPR REGULATION

The GDPR is a new regulation that comes into force on 25.05.2018. It allows citizens of the European Union (EU) to better control their personal data. In addition, it modernizes and unifies the rules that allow businesses to reduce red tape and benefit from increasing consumer trust.

Chaos by Chris we have taken the necessary actions in accordance with Regulation (EU) 2016/679 – the protection of natural persons in relation to the processing of personal data and the free movement of such data. All users using our Online Store have the opportunity to easily and quickly manage the data and information they leave for storage on our server when placing an order. At any time, you can request a statement of what data is stored by us about you and/or your account.

We use the data to process your orders and their dispatch, ensuring that your data will not be used by third parties without your consent. If you do not want your data to be stored with us after receiving your order, you can delete your account and/or the information you have left with us at your own will. For this purpose, log in with your email and password with which you are registered on the site and make the necessary changes from account management. If you are experiencing difficulties and cannot cope on your own, please contact us at sales@chaosbychris.com to assist you.

Detailed information about the GDPR regulation can be found here https://www.eugdpr.org/

DISPUTE RESOLUTION

In the event of a dispute, the client/consumer may refer the dispute for consideration directly to the Trader, through his/her collaborator at the telephone numbers, e-mail, feedback form and correspondence address specified in these General Terms and Conditions. In case of failure to reach an agreement between the parties and failure to resolve the dispute in this way, the dispute may be referred for resolution by the competent authority for alternative dispute resolution /ADR/, in which case the Trader shall provide the consumer with information on paper or other durable media regarding the address of the website of the relevant ADR authorities, indicating whether he will use them.

On the basis of Art. 181n, para. 1 and para. 2 of the CPA and approved by the Minister of Economy List of bodies for alternative resolution of consumer disputes, the body for alternative dispute resolution, in the scope of activity of which the current e-commerce store falls and to which the trader has committed to participate, is the General Conciliation Commission at the Commission for Consumer Protection with address: Sofia. Sofia 1000, sq. 4A Slaveykov Street, tel. 02/9330 517.

For online dispute resolution, you can use the EU e-Platform for Online Dispute Resolution (ODR Platform), which offers consumers and traders within the EU the opportunity to achieve out-of-court settlement of disputes arising from online purchases. This one-time complaint platform is a simple and interactive website that is free of charge and available in all official EU languages. Using the ODR platform, the consumer and the trader can find the relevant dispute resolution body to refer the dispute to and to find a solution to their complaint. The ODR platform is available here: http://ec.europa.eu/odr.

The General Terms and Conditions may be changed unilaterally by the Provider, who, after making the changes, undertakes to notify the User by sending to his e-mail and/or publishing a message on the website in a visible place. Changes to the General Terms and Conditions do not affect the relations between the User and the Supplier, which have arisen with a valid request for the purchase of goods validly submitted before the notification.

For unsettled issues, the provisions of the current legislation in the Republic of Bulgaria shall apply.

We send the purchased products from the Chaos by Chris website only through the courier company Econt and Speedy. When placing the order, you have the right to indicate an address and delivery information. For your convenience, you can create a profile – a shopping account, where you can save your addresses and shop easily and conveniently in the future.

We send the shipments within 1-5 working days, depending on the location indicated when placing the order and the availability at the time of the selected product.

On the phone number you left when ordering, you will receive an SMS notification about your delivery from the courier company Econt or Speedy.

Cash on delivery is made directly to the courier or by credit/debit card on our website www.chaosbychris.com

You have the right to check your shipment and measure the products purchased by us. In case of return and exchange, the delivery back to us is covered by the buyer.
Free delivery is possible for orders over BGN 400 when choosing cash on delivery or with free delivery when paying by card.

Product Return Policy:

1. The product must be in perfect commercial condition;
2. Not to be worn and used;
3. Not to be stained with roll-on and/or perfumes;
4. To be in the original packaging and with the original labels;

You have the right to return the goods within 14 (fourteen) days from the date of delivery – if they meet the conditions.
Otherwise, we may refuse the return of the products and the order.

Please download and fill in the Return and Exchange Form.

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