{"id":10288,"date":"2022-03-07T11:11:59","date_gmt":"2022-03-07T09:11:59","guid":{"rendered":"https:\/\/chaosbychris.com\/conditions-for-return\/"},"modified":"2026-10-25T22:08:10","modified_gmt":"2026-10-25T20:08:10","slug":"conditions-for-return","status":"publish","type":"page","link":"https:\/\/chaosbychris.com\/en\/conditions-for-return\/","title":{"rendered":"Conditions for return"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">We send the purchased products from the Chaos by Chris website only through the courier company Econt and Speedy. When placing an order, you have the right to indicate an address and delivery information. For your convenience, you can create a profile &#8211; a shopping account, where you can save your addresses and shop easily and conveniently in the future.<\/p>\n\n<p class=\"wp-block-paragraph\">We send the shipments within 1-5 working days, depending on the location indicated when placing the order and the availability at the time of the selected product.<\/p>\n\n<p class=\"wp-block-paragraph\">On the phone number you left when ordering, you will receive an SMS notification about your delivery from the courier company Econt or Speedy.<br\/><br\/>Cash on delivery is made directly to the courier or by credit\/debit card on our website www.chaosbychris.com<\/p>\n\n<p class=\"wp-block-paragraph\">You have the right to check your shipment and measure the products purchased from us. In case of return and exchange, the delivery back to us is borne by the buyer.<br\/>Free delivery is possible for orders over BGN 400 when choosing cash on delivery or with free delivery when paying by card.<\/p>\n\n<p class=\"wp-block-paragraph\"><br\/><strong>Product Return Policy<\/strong>:<\/p>\n\n<p class=\"wp-block-paragraph\">1. The product must be in perfect commercial condition;<br\/>2. Not to be worn and used;<br\/>3. Not to be stained with roll-on and\/or perfumes;<br\/>4. To be in the original packaging and with the original labels;<br\/><br\/>You have the right to return the goods within 14 (fourteen) days from the date of delivery &#8211; if they meet the conditions.<br\/>Otherwise, we may refuse the return of the products and the order.<\/p>\n\t\t<div class=\"erw-wrap woocommerce\" id=\"erw-withdrawal\">\n\t\t\t<div class=\"erw-info\"><\/div>\n\n\t\t\t<form class=\"erw-step erw-step-1 woocommerce-form\" novalidate>\n\t\t\t\t<h4>Step 1 \u2014 Identify your order<\/h4>\n\t\t\t\t<p class=\"erw-field form-row\">\n\t\t\t\t\t<label for=\"erw-order-number\">Order number <span aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t\t<input type=\"text\" class=\"input-text\" id=\"erw-order-number\" name=\"order_number\" required autocomplete=\"off\" inputmode=\"numeric\" \/>\n\t\t\t\t<\/p>\n\t\t\t\t<p class=\"erw-field form-row\">\n\t\t\t\t\t<label for=\"erw-contact\">Email address or phone number used on the order <span aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t\t<input type=\"text\" class=\"input-text\" id=\"erw-contact\" name=\"contact\" required autocomplete=\"off\" \/>\n\t\t\t\t<\/p>\n\t\t\t\t<div class=\"erw-field form-row erw-captcha\">\n\t\t\t\t\t<label for=\"erw-captcha-answer\">Security check \u2014 enter the characters shown <span aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t\t<span class=\"erw-captcha-challenge\">\n\t\t\t\t\t\t<img class=\"erw-captcha-img\" alt=\"CAPTCHA\" hidden \/>\n\t\t\t\t\t\t<span class=\"erw-captcha-question\" hidden><\/span>\n\t\t\t\t\t\t<button type=\"button\" class=\"erw-captcha-refresh\" title=\"Load a new code\" aria-label=\"Load a new code\">&#8635;<\/button>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<input type=\"text\" class=\"input-text\" id=\"erw-captcha-answer\" name=\"captcha\" required autocomplete=\"off\" \/>\n\t\t\t\t\t<input type=\"hidden\" name=\"captcha_token\" value=\"\" \/>\n\t\t\t\t<\/div>\n\t\t\t\t<p class=\"erw-hp\" aria-hidden=\"true\">\n\t\t\t\t\t<label>Leave this field empty\t\t\t\t\t\t<input type=\"text\" name=\"erw_website\" tabindex=\"-1\" autocomplete=\"off\" \/>\n\t\t\t\t\t<\/label>\n\t\t\t\t<\/p>\n\t\t\t\t<p class=\"erw-actions\">\n\t\t\t\t\t<button type=\"submit\" class=\"erw-button button wp-element-button erw-lookup-btn\">Find my order<\/button>\n\t\t\t\t<\/p>\n\t\t\t\t<div class=\"erw-message\" role=\"alert\" aria-live=\"polite\"><\/div>\n\t\t\t<\/form>\n\n\t\t\t<form class=\"erw-step erw-step-2 woocommerce-form\" hidden novalidate>\n\t\t\t\t<h4>Step 2 \u2014 Select the items to return<\/h4>\n\t\t\t\t<div class=\"erw-order-meta\"><\/div>\n\t\t\t\t<ul class=\"erw-items\"><\/ul>\n\t\t\t\t<p class=\"erw-field form-row\">\n\t\t\t\t\t<label for=\"erw-note\">Message to the store (optional \u2014 no reason is required)<\/label>\n\t\t\t\t\t<textarea class=\"input-text\" id=\"erw-note\" name=\"note\" rows=\"3\" maxlength=\"1000\"><\/textarea>\n\t\t\t\t<\/p>\n\t\t\t\t<p class=\"erw-actions\">\n\t\t\t\t\t<button type=\"button\" class=\"erw-button button wp-element-button erw-back-btn\">Back<\/button>\n\t\t\t\t\t<button type=\"submit\" class=\"erw-button button wp-element-button erw-confirm-btn\">Confirm Withdrawal<\/button>\n\t\t\t\t<\/p>\n\t\t\t\t<div class=\"erw-message\" role=\"alert\" aria-live=\"polite\"><\/div>\n\t\t\t<\/form>\n\n\t\t\t<div class=\"erw-step erw-step-success\" hidden>\n\t\t\t\t<h4>Withdrawal request received<\/h4>\n\t\t\t\t<div class=\"erw-success-body\"><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\n<p class=\"wp-block-hidden-desktop wp-block-hidden-mobile wp-block-hidden-tablet wp-block-paragraph\"><br\/><br\/>Please download and fill in the <a href=\"https:\/\/chaosbychris.com\/wp-content\/uploads\/2025\/02\/&#x411;&#x43B;&#x430;&#x43D;&#x43A;&#x430;-&#x437;&#x430;-&#x432;&#x440;&#x44A;&#x449;&#x430;&#x43D;&#x435;.pdf\"><strong>Return and Exchange Form<\/strong>.<\/a><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We send the purchased products from the Chaos by Chris website only through the courier company Econt and Speedy. When placing an order, you have<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-10288","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Conditions for return - Chaosbychris<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/chaosbychris.com\/conditions-for-return\/?lang=en\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conditions for return - Chaosbychris\" \/>\n<meta property=\"og:description\" content=\"We send the purchased products from the Chaos by Chris website only through the courier company Econt and Speedy. 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